Behind the Scenes: A Day in the Life of Luna Residence’s Head Concierge
28 Oct, 2020
Behind the Scenes: A Day in the Life of Luna Residence’s Head Concierge
Ever wondered what it takes to craft flawless experiences at Luna Residence? Follow Head Concierge Marco Torres through his meticulously planned day—from arranging surprise anniversary setups at 6 AM to sourcing rare orchids for a VIP’s suite by noon. Learn about our "memory mapping" technique for repeat guests, how we handle impossible requests (like that time we found a vintage typewriter in 2 hours), and why Marco believes "no" is never the first answer.
